FlyerTalk Forums - View Single Post - Important Change to Your Fairmont President's Club Membership
Old Dec 17, 2017, 4:04 pm
  #107  
nmenaker
 
Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 6,912
Originally Posted by dmodemd
All loyalty programs are being tied more directly to margin they are willing to give away to high revenue customers. They are trying to set a direct % give back which means tied to $ spend. The earn part has worked that way for hotels for awhile and the airlines have pretty much caught up but now you are starting to see that adjusted on the redemption side, where variable redemption amounts, more tied to the pricing are occurring. Accors is doing this and that's why it appears cheap compared to the U.S. brands. Unfortunately, you can expect to see this happen more soon with the U.S. brands. Hilton is doing this, but covertly. They have a sliding scale redemption, initially pegged to the redemption chart, but soon you will see that drift and devalue the points and customers won't notice so easily.
this sort of flys in the face of the purpose of the acquisition. the CEO of Accor said that it was the "high revenue" and high margin clients of Fairmont that was most interesting to them. If they do away with many of the perks that I think we all believe kept and retained those high revenue clients, what good will that have done for them?
nmenaker is offline