Originally Posted by GradGirl
Verbally at the checkpoint, the supervisor was non-commital. His concern was to smooth things over.
Supervisors aren't management. By management I am referring to Managers, Asst. Federal Security Directors and the airport's Federal Security Director. The latter are usually unreachable, but manager are responsible for the staff assigned beneath them.
Word to the wise: If you don't feel that you are receiving a satisfactory response from the supervisor, you can (and probably should) ask to speak with a manager.
Some supervisors are quitre good at handling complaints and aren't afraid to take proper action to correct a problem (if it's warranted). But some supervisors would rather blow off a complaint and simply get the complainant through the checkpoint and onto their flight.
I am still waiting on a response to my written complaint. Oh, and I got another form email from the telltsa address. I can't decide whether it's really useful to send things to telltsa. My time might be better spent writing more hard-copy letters.
Most commnications with the agency will result in form letter replies, in my experience. That's to be expected for a large agency, but it'sstill worth writing a letter, because it documents the complaint and becomes part of the "big picture" that congress looks at when overseeing the TSA.