Originally Posted by
okazon69
On AC302 yesterday, there was a large labradoodle in row 12 in PE, supposedly an ESA, although it was far from clear which family member of three was in need of such.
The dog wasn't wearing a harness, contrary to what the AC website states ("Your dog must remain harnessed at all times.") When I asked the service director about this, she pulled up her manual on her iPad and showed me that the harness wasn't a requirement. She did tell me she'd report the inconsistency.
I'm curious as to why pets cannot be in bulkhead rows, while service animals can be.
Because pets are supposed to remain in their carrier under the seat in front of the passenger, which cannot consistently be done in bulkhead rows. Service animals lie at their owner's feet and not in a carrier.
If it is an ESA and not a pet:
"If you are travelling with a dog* as an emotional support or psychiatric service animal, you must
advise Air Canada Reservations 48 hour in advance of travel, and
provide supporting documentation in the form of an original letter on the letterhead of a licensed mental health professional (e.g. a psychologist, a psychiatrist, the general practitioner who is treating the passenger's mental or emotional disability, or a licensed clinical social worker), dated within one year of your departure date."