Originally Posted by
Howard
The ticket is a future domestic round trip AAA-CCC with a connection at BBB in both directions. However, AAA-CCC and CCC-AAA are both priced as one way fares. The buyup was for CCC-BBB-AAA. P was available on the married segment CCC-BBB-AAA. While the agent said that P wasn't available on the isolated segment CCC-BBB, when I asked her to try it as a married segment, she said she couldn't get P to appear that way either. Again, on united.com, CCC-BBB-AAA was available for a new ticket in P class for both segments.
I would take a screenshot and send it in ... they will probably give you a refund