On AC302 yesterday, there was a large labradoodle in row 12 in PE, supposedly an ESA, although it was far from clear which family member of three was in need of such.

The dog wasn't wearing a harness, contrary to what the AC website states ("Your dog must remain harnessed at all times.") When I asked the service director about this, she pulled up her manual on her iPad and showed me that the harness wasn't a requirement. She did tell me she'd report the inconsistency.

I'm curious as to why pets cannot be in bulkhead rows, while service animals can be.