Originally Posted by
bbriscoe34
Is there any chance of reaching retention and getting a credit via TTY?
I assume you really mean TTY, in which case I have no experience but would be disappointed in Chase if you had a problem. If you meant Secure Message, I would expect nothing useful to come of your conversation because Chase SM has been useless in my experience.
Originally Posted by
bbriscoe34
Do we need to wait until the AF is billed to ask for waiver/offer?
I called before the CSP annual fee hit and got a points offer, which I accepted.