Originally Posted by
scented
Enjoy! It is really special now.
Really interesting, always intrigued by your knowledge of the Korean market! Mirae Asset is a very proud owner to say the least -- first time I saw the owner's logo at the hotel's entrance. But it is an incredible hotel.
I know you were disappointed in the past (as were others), but I feel that Esther Oh Kostecky truly cares about everyone. I could really pinpoint where the problems in the past originated. I still hear whispers of a few departments which feel left behind (Concierge), but in a hotel consisting of a mostly Korean team, totally new to Four Seasons culture, with few transfers from other properties, it took some time for them go get where they are. But I felt they are now embracing the culture. Service is already lightyears ahead of other properties and I hope they will strengthen the team aspect as well, to include everyone.
I think that Esther Oh is the wife of Jim Kostecky, who was GM at FS Serengeti. I guess he is now in Korea, too.