Originally Posted by
harryhv
+1 and if your merchant fails to provide what's promised, and refuses to make good, you can make an small chargeback on your credit card.
I agree with the OP that the Delta One experience at LAX does not live up to the hype, and he has a legitimate beef. At the end of the day, the only thing Delta has really promised is to haul OP's butt from point A to point B. All of the rest is over-hyped marketing nonsense. That isn't a legitimate basis for a credit card charge back, even a small one. OP's complaint is with Delta, not his credit card company.