Hi, I will soon stay at this hotel for a few days using points. I do not have enough points for a suite so I booked a basic room, as a lowly gold I am not expecting much of an upgrade. Other properties have sent me e-mails after booking offering cash upgrade deals, but this has not happened to me this time, or not yet.

What would be the best way to score a good cash upgrade? Expect an e-mail offer? Call the hotel? Ask at check-in? I saw online that they are not sold out. I also called SPG but they don't offer cash upgrades and as I said I don't have enough points (I got the basic room for 10,000 points per night and the suite requires 20,000 points per night).

Thanks!