Originally Posted by
kb9522
Anytime I see one of these thread titles, I know I won't be disappointed.
It almost seems like a competition to see who can post the most ridiculous complaint.
Poster was over the top with the insult claim but at the end of the day his complaint is legitimate and it was a customer service failure on Delta's part.
I mean let's look how amazing Delta makes the D1 checkin sound (and don't see any disclaimer on not being able to access it on the dela.com):
DELTA ONE® AT LAXOur valued Delta One customers are invited to an exclusive and personalized check-in experience at Terminal 2. Just look for “Delta One” signage along the curb when first arriving at Terminal 2.
EXCLUSIVE CHECK-IN
Get started with a warm welcome at our private reception area where our Elite Services team will take care of your every need.
TAKE A SEAT (AND A SIP)
Let us handle check-in and luggage while you relax with a complimentary snack and beverage from the refreshment bar.
COAST THROUGH SECURITY
When you’re ready, our Elite service team will escort you to a private access corridor leading to expedited security screening. If you’re departing from Terminal 3, simply take the inter-terminal bus to arrive at your gate in minutes.