Hi all,
had booked my friend a ticket threw gotogate.com to Thailand but i had put his last name in the first name column and middle name in the first name column. I called gotogate to make the change in the name, first off gotogate customer service is the worst. I was on hold over a hour waiting for a rep and when they finally got on they said there's nothing they can do about it. I called cathay and they said the travel agency would have to correct this and they won't be able to. He's currently active in the military and unable to call them directly so i have been back and forth emailing and calling gotogate for assistance. I was able to update his passport information correctly on the itinerary though. Do you think this will be a major problem?