Sent the form (erh, I mean a mail as the form didn't work on the web site due to multiple tech errors) so let see what they come back with...

Just for the fun of it, I mentioned the non existing priority bag first on the belt statement they are advertising with asking why they keep selling it as a perk in J and/or with FF status.

I will update the post when I get 5'000 miles customer support goodwill gesture as well as the mail telling me that "the department has been informed and that they will make improvements"