Originally Posted by
sbm12
I can promise you that the decision wasn't made just to piss you off.
Agreed. We're probably not seeing the whole picture here and I'm positive UA has a department (operations?) that deals with these plane swaps. I'd chalk it up to, they needed the plane for another flight that would've inconvenienced more passengers. We only tend to notice things when we're the ones being inconvenienced, but it goes both ways. I've seen a delay posted and then gotten a plane swap which allowed us to depart on time. Do I question where the aircraft came from and who UA inconvenienced? Definitely not. But I'm positive UA does.