Originally Posted by DLDiamond2013

I’m always fascinated that TSA, as a federal agency, still reflects the local community and attitudes/work ethic in their employees as the TSA experience is vastly different in different regions of the country. I get why Delta hires local people (and as such why we experience wonderful agents at some airports and horrific nightmares at others), but it always seemed like TSA should be able to do better. Guess not. At my home airport the conversation banter between TSA agents is always about haircuts, getting nails done, who is next having a baby, what nightclub did they most recently frequent, and then the inconvenience of screening a passenger interrupts their day. Contrast that to say, somewhere in the Midwest and I get a friendly greeting, smile, someone who speaks to me at above a first grade education level, etc. I guess my point is I wish there was some kind of centralized screening and hiring process and then those folks hired were fanned out across the country. If it’s done that way now, the system is broken.