I was one of the many victims of this so called weather- related event. I can't really blame the weather as it is what it is and if it's not safe to fly then BA would just have to cancel the flight. However, what irked me most are:

1. This surely was not the first time in the entire history of mankind BA had encountered snow (albeit a brief period of snow where all of that melted within a short period ...... we all could see that so there is no point any of the BA spin guru tried to spin this and called it a major snow storm), but the way BA reacted (or not reacting at all) to this was like they had never encountered this before hence the chaos. We have had years of snow so why is it that BA still handling this so badly? Costs issue? Profit above customers' welfare? Idiotic management?

2. Notwithstanding what is stated in their "apology letter", what we can see on the ground was total chaos! Communicating with BA staffs? Good luck if you can get through the line or get to the front of the q to talk to the 2 or 3 staffs manning the counter. There was no announcements or update of the situation over the PA system and no ground staffs to be seen near the flight board.

3. BA even chased their most valuable customers out of the lounge shortly after 10.30pm and shut their rebooking counter there at 10.30pm! Well done, they adhered to their so-called normal working hours during such an event .... where is the urgency and any attempt to provide additional help to customers?

4. When we eventually lined up for 4 hours to get through immigration, we were chased out of the baggage claim area into the outside cold weather .... no one from BA outside to help or provide info, we were all on our own not knowing what would happen next and where to go. A lot of passengers who had never set foot in the UK, family, elderlies, babies etc where left helpless outside in the cold. Taxi q were miles long, by the time I managed to get to a hotel in Hammersmith (all hotels nearby LHR were fully booked) it was already 4am. I count myself lucky being able to look after myself ... I feel sorry for those who could not.

i am extremely angry with the way BA handled this, BA is not a new player in this industry, they chose to hide behind this 2 inches of snow and dumped everything on the customers. I can understand certain disruptions are unavoidable, but the lack of supports and attempt to address the issues on BA's part is shocking. I hope fellow travelers will vote with their wallets and refuse to enrich BA further less that they think they can continue to treat customers with such disdains. Enough is enough and this will be the last time I fly BA