An educated guess here since I can't hear their telephone conversations except for snippets, but it seems to be the back office who are moving people around for a flight, especially if a cabin is oversold. So check-in needs to know if a seat is still available or if back office needs it to operationally upgrade/downgrade pax into that seat.
Originally Posted by
BertieBadger
Actually, could one of our resident experts explain who they phone and/or what they are checking? In both AUPs I've done at T5, the (very helpful) agent could give me a price upfront, but didn't process it or swipe my card until she'd called someone and confirmed it could be sold.