Originally Posted by
jpdx
. Its unbelievable that they'd leave me stranded here (and incur hundreds of pounds in extra costs) rather than letting me sit in front of the curtain for a 2 hour flight. Is this their actual policy?
That is the policy, stay put, rack up the hotel bills and then go when they find a flight for you, on the basis that you are able to get in touch with the contact centre. If it is shorthaul there is a good chance the curtain may move and allow you to find availability. You can set up EF alerts or give the details in the relevant thread to track availability.
Originally Posted by
Misco60
At which point can these cancellations no longer be attributed to weather but to operational difficulties, and therefore within the scope of EC261?
At some point this becomes a fair question. However if Heathrow has asked BA to reduce inflows then that gets them off the hook. If it's due to aircraft being out of place on Sunday / shortage of aircraft then I think there is an arguable case, but broadly BA probably has the stronger hand here.
Originally Posted by
BHDATC
Is anyone having issues getting hold of anyone on the Gold line - I cant even get on hold - I just get the pre recorded message then it disconnects. It has been like this for a 24 hours now. I cant change my booking online either as it says there is a temporary when I select my new flight time. I am prepared to wait on hold - this is ridiculous.
Ring the NCL number printed in the letter above, there are very short queues on that (sub 10 minutes).
Originally Posted by
mrvincent
I cannot OLCI for my new flight [BA441 AMS-LHR] - is this standard in cases where they have lots of cancellations (let's them control who is actually going to turn up for flights to give a better standby process) or do I need to get to the airport nice and early just in case?
Yes add an extra 10 minutes, but if you have a confirmed reservation on an operating service then ensure you're at AMS about 90 minutes before departure or so.