Originally Posted by
PETER01
If this is handy for anyone out of UK opening hours I called the Japan number and was re-routed to India where it was answered after 7 minutes by a very friendly and helpful agent regarding a seating matter I had.
The number is:
0081 33298 5238
You get a quick pre-recorded message then the usual options.
I reached that same call center via the HK number just now. The agents seem to be less empowered than (I would hope) the UK ones are. I'm re-booked for Wednesday. Overnight, availability has opened up on 4 Tuesday flights to my destination, but the agent (and supervisor) claimed that these seats are in business, and they can't re-book a coach ticket in business. Its unbelievable that they'd leave me stranded here (and incur hundreds of pounds in extra costs) rather than letting me sit in front of the curtain for a 2 hour flight. Is this their actual policy?