Originally Posted by
buylowsellhigh
...
I always check on the app if "club" type rooms let alone suites are available, and they were definitely available all the time. Most places offered "enhanced" rooms (Gold entitlement). All places with the exception of japan offered "club" type rooms.
...
Originally Posted by
C17PSGR
... In my last two SPG stays (W Scottsdale and Westin PVR), there were clearly several upgraded rooms and suites available for booking on the app but the desk kept repeating not available (although the W Scottsdale did attempt to move me from a pool view room I had booked to a parking lot view ...)
Has William has confirmed several times the app & website are NOT good indicators of what is available. Hotels have been collecting data for ages and can calculate the odds of no shows and cancellations so they load more rooms than they have (not to mention rooms not available due to maintenance issues). The front desk does have accurate info available (not to say they don't lie/fib about availability). So please do not think just because they are offering it they can supply it. They will walk guests in a perfect storm should everyone show up but they are not obligated to upgrade elites if the suites are actually booked.