Originally Posted by
buzzing
You are SO fortunate. May I ask which QF call centre did you go through?
This weekend i called the Switzerland number, so it was getting routed to one of the open centers.
To be honest, for the most part, most of the time i have called any of the 24hr numbers i get half-competent agents, and if you call during regular Aussie business hours you are likely to get the right support for complicated situations.