Hi all,

A friend of mine recently traveled Buenos Aires Jorge Newbery (AEP) to Heathrow via Sao Paulo on LATAM a month ago.

I told her to sign up for the Executive Club whilst she was waiting for her flight to board. The claims for both points have been approved, but no avios or tier points have credited into her account. Am I missing something?

Look forward to hearing a reply.

Kind regards,
Alex