I did a point pooling few weeks ago from my spouse account to my account. We are both gold from credit card and have some points from sign on bonuses.. Yesterday, my spouse received an email from Hilton Honors informing her that Hilton Honors suspecting her account was hacked from the point pooling transaction and reverse the transaction and gave her new HHonors account number. I found out my account was closed after calling HHonors customer service and was instructed to email their fraud department. Below is the email that I received from their fraud department today. Not sure why points pooling between spouse violate the T&Cs as clearly points pooling between family member is allowed in the T&Cs. Beware!!!

DEAR xxxxx,

HILTON IS WRITING TO INFORM YOU OF RECENT ACTIVITY REGARDING YOUR HILTON HONORS ACCOUNT.

WE HAVE BEEN INFORMED THAT THERE WAS UNAUTHORIZED POINTS POOLING TRANSACTION ON YOUR ACCOUNT. AS A RESULT, YOUR HILTON HONORS ACCOUNT HAS BEEN CLOSED.

PLEASE NOTE, HILTON HONORS RESERVES THE RIGHT TO SUSPEND OR DISCONTINUE HILTON HONORS MEMBERSHIP, INCLUDING ANY ELITE TIER STATUS (INCLUDING SILVER ELITE MEMBER, GOLD ELITE MEMBER, AND DIAMOND ELITE MEMBER STATUS), FOR ANY MEMBER WHO APPEARS TO BE USING THE PROGRAM IN A MANNER INCONSISTENT WITH THE TERMS AND CONDITIONS OR INTENT OF THE PROGRAM OR ANY PORTION OF THE PROGRAM, INCLUDING, BUT NOT LIMITED TO, REWARD REDEMPTION OR CERTIFICATE USE.

HILTON HONORS ALSO RESERVES THE RIGHT TO DISCONTINUE MEMBERSHIP FOR ANY MEMBER WHO HILTON HONORS BELIEVES, OR IF THERE ARE REASONABLE GROUNDS FOR SUSPECTING, IN ITS SOLE DISCRETION, HAS FAILED TO PAY ANY BILLS OR ACCOUNTS DUE TO HILTON OR ANY HOTEL WITHIN THE HILTON PORTFOLIO HILTON HONORS TERMS AND CONDITIONS CAN BE FOUND ONLINE AT HTTPS //SECURE3.HILTON.COM/EN/TERMS/INDEX.HTML#.

SINCERELY,

FRAUD ANALYST
HHFP - DIAGNOSIS AND RESPONSE TEAM (DART)
AC