Originally Posted by corporate-wage-slave

It's probably worth be repeating here that after 2 hours delay for trips under 1500 km (LHR-FCO sort of distance) then EC261 does mandate refreshments, so in my view passengers should use the BoB service and reclaim afterwards. Avios payments would be easier to process. BA would be legally find it difficult to deny such claims, unless they had made other provision. For longer flights the delay needs to be 3 hours. Unlike the compensation element, which is based on arrival time, the delay Right to Care is based on departure time. BoB doesn't change that requirement (but does make it easier to resolve, ironically).