FlyerTalk Forums - View Single Post - Seats changed without notification
View Single Post
Old Dec 10, 2017 | 8:47 am
  #9  
strickerj
10 Countries Visited
All eyes on you!
10 Years on Site
 
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 1,732
Sorry to hear that... Same thing happened to me last week: Booted from Paid Preferred Seat?.

Wife and I got booted from paid preferred (exit row) seats after checking in. I overheard the guy who displaced us telling the flight attendant he booked last minute but has DM status. Phone agent reiterated the “seats aren’t guaranteed” spiel and that we may be moved in certain circumstances, but that it shouldn’t happen just for an elite that happens to want that seat (though this isn’t my first experience where it has). Got a refund and customer service gesture, but I’m not keen on paying extra for specific seats anymore.
strickerj is offline