Thank you for contacting Expedia.co.uk regarding the refund for your flight from London to Cork on Aer Lingus in itinerary xxx.I am sorry to know that you were unable to utilise the reservation as the flights were cancelled by the airline. I understand that cancellation was initiated due to natural calamities; you were asked to contact Expedia about the refund as the booking was made through us and you are looking for a refund to be processed. I contacted the airline to advocate on your behalf and they advised that they can change the dates of the tickets; and there will be no change fee involved however, the difference in price will be applicable. They confirmed that a refund is not possible as per the booking policy.Please be advised that Expedia as a travel agency, does not charge the customer for cancellation or changes and does not have control over refunds. We follow the policy set by the service provider. In your case, the refund for this reservation was declined by the airline as per the booking policy and it is their sole discretion. As a result of these findings we are unable to provide a refund. I request you to contact the customer service team on 0330 123 1235 to make changes to your reservation and for further assistance. We appreciate your understanding.Kind regards,
Customer Relations Department
Expedia.co.uk