Originally Posted by
maizeandblue96
Thanks for the replies. I did push back with the phone agent, but was getting nowhere. And with the ATL mess, DL diamond phone line was 90-120 min wait. For future reference, who do I turn to resolve this? UC said it was first but could not print ticket, told me to check in with DL. DL IT always falls apart during these weather events, so could not check in on the app while at the UC. UC closed early, so turned to UA gold line. Should I have HUCA?
DL was the problem here and these -UP/UPDI can cause this situation. Other than UA changing the fare basis (not easy to do), you might ask UA to call DL but it is DL's choice to accept the ticket.