Originally Posted by
brentford77
Once through there I asked the door guardian for the ccr if the usual a 1 guest policy had been relaxed , just in case, and she told me ‘only First passengers are allowed in. I said ‘First plus ccr card holders you mean’ and she said ‘no. Only First passengers’ whilst prodding the coloured briefing sheet she had in front of her. I was in no mood to argue as I clearly couldn’t take the family in anyway so I left it at that. Still, what a shambolic way to treat your regular customers!
This sort of crap really annoys me and I cannot believe it still happens. BA shouldn't be putting customer facing staff on the front door of their most premium of lounges at their home base if the customer facing staff don't know the access rules. I understand you weren't entitled anyway due to there being five of you, but having said that, to not know that CCR card holders can access is just not on.