Brentford 77, as GGL/CCR, could you not have allocated a partner gold card for one of your family? That way all 4 of you would have been able to access First Wing Security and GF, by virtue of guesting privileges.
yes I could and I chose not to. I gave it to a colleague who travels 20+ times a year but normally in Y. Please re read my post. I am not complaining about lack of access and I didn’t seek access to anything I’m not entitled to. I’m highlighting a) a new policy has been implemented and b) implementation has been poor. Not communicated to beneficiaries (silver exec club holders and above) and staff charged with implementation don’t understand what it is they are to implement