As I think has been previously reported BA appear to have relaxed lounge access policies for the school holidays but implementation seems to be a bit of a shambles.

Im flying to HAM today with my wife and two kids. I am ggl & ccr whilst the other three are silver.

Went to first wing to check in and with no expectation of using the security line there as my ggl allows two guests not three. The lovely check in agent said ‘oh we have a new lounge policy for the school hols, you can guest up to 5 people and you can go through First security channel here’. Then she got out her briefing note on the new policy and said she wasn’t completely sure of that was correct. She asked us to wait a few minutes and then returned and said no we couldn’t use the security channel (as I had expected until she suggested otherwise) and packed us off to South security.

Once through there I asked the door guardian for the ccr if the usual a 1 guest policy had been relaxed , just in case, and she told me ‘only First passengers are allowed in. I said ‘First plus ccr card holders you mean’ and she said ‘no. Only First passengers’ whilst prodding the coloured briefing sheet she had in front of her. I was in no mood to argue as I clearly couldn’t take the family in anyway so I left it at that. Still, what a shambolic way to treat your regular customers!