I’m not going to file a claim - I have better things to do with my time.

LH’s attitude does really annoy me. I am a corporate lawyer. If I buy-in a service for a client and something goes wrong, I get sued. With LH they don’t accept responsibility and we can’t sue the supplier as we don’t have a contract with them.

At at least I now know what the status stars are there for. My 2 stars means LH treat me with twice as much contempt as a 1 star SEN.