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Thread: The oneworld explorer ticket FAQs
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Old Dec 6, 2017 | 12:19 pm
  #2280  
JAXBA
 
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,756
Originally Posted by pbd456
I just re-routed a MPM DONE5 that was ticketed on Aug 1 2016. The PNR code changed, is it normal that one gets a new PNR for rerouting?
It's not usual - I assume this new PNR is from the same airline that issued the ticket originally, and that you ticketed directly with the airline (not a TA)?

Reasons for a new PNR can be because the original was purged - this happens a few days after the last flight in that system unless a retention line is added. Can especially happen with tickets that have open segments.

If you still had live flights in the ticketing airline's original PNR then there shouldn't have been a need for a new booking, but who knows..?
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