Originally Posted by
tris06
We tried booking a 2hr slot this Sunday evening In the lounge for the use of the executive lounge meeting room. It seems they no longer offer this complimentry for platinium members and require us to pay 800HKD for the use. I Have almost always seen the meeting room In pullmans or novotels and Also Sofitels offered and the time I do want to use it they take the benefit away. Funny how they reduce platinium member benefits with increasingly difficult requalifications to be a plat member. One would logically think that they would offer more benefits now than before.
tris06 push hard, complain, don't relent.
Threaten a bad TA review and if they still don't, then put up the bad review.
As mentioned, even Accor management is fed up with these rogue hotels and has asked us to not just complain on here but to leave poor reviews on the email survey and TA.
Complaining on here won't hurt the hotel management. Poor TA and survey scores will, as it counts towards their KPIs.