Originally Posted by
devenh
My wife and I booked a United round trip economy plus flight to Kona, Hawaii. The return trip consisted of three legs, the first of which was on Island Air. Island Air went out of business the day before our departure, but we figured UA would work things out. We checked in with UA when we arrived in Kona and our return flight was rebooked with economy seats. While still in Hawaii, we contacted UA to get a refund on the economy plus premium we had paid. Something apparently got lost in the translation and UA refunded the entire cost of the tickets, thus cancelling our return flight. We didn't realize this until we tried to check in. At this point we had to purchase full price tickets on the flight.
We contacted UA customer service and asked for a refund on the difference on the ticket prices, about $600. They replied:
Any suggestions on pursuing this further?
Not quite clear, but I'll guess UA re-booked you KOA-mainland instead of KOA-HNL-mainland and maybe only regular economy seats were left out of Kona? Sounds like miscommunication could have been easily possible. Are you saying UA refunded the ENTIRE round-trip cost? You can't book an economy plus ticket anywhere - no such thing exists. You bought an economy ticket and then bought the E+ seating. These are separate events and do not add up to an "economy plus" ticket. If you buy an economy ticket and a burger inflight, that does not make it a economy burger ticket. Just pointing out that E+ seating and burgers are just add-ons beyond what the actual ticket is (ie the basic cost of the flight). I think you could have easily miscommunicated your desire to UA.
Last edited by IAH-OIL-TRASH; Dec 5, 2017 at 9:39 pm