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Old Dec 5, 17, 9:11 pm
  #12
Fiordland
 
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan 35k, Mileage Plus, SPG Gold, AMEX Plat
Posts: 444
Originally Posted by RangerNS View Post
That is at least a consistent rumor/justification. Amadeus (apparently) is a single system for all its customers. With proper configuration, a given airlines representative could see all the other airlines ... well, whatever is in the CRS. With Sabre(??) , not just is Sabre different, but every specific airlines Sabre is different.

So, an interairline Amadeus rebooking might take the same amount of time for an agent as rebooking internally, say, 5 minutes. Rebooking someone whose records are in Sabre might take 15 minutes.... If you had an agent trained with Sabre. Or, for that matter, 5 minutes and 30 seconds. Spending the 10 minutes (or 30 seconds) of a more highly trained agents time might be unreasonable from the perspective of the 21st century airline using Amadeus. Especially when it is to only make a PAX who isn't really their customer happier.
The key issue is "trained". I think the key difference now vrs 10 years ago is the agent use to trained do complex things. Today they are not.

YXE use to be my home base. A decade ago, you would show up at check in and need to do something odd. The agent would know how to do it. The AC agent might have to pull out their paper notebooks and look in their notes for what to type in connected to Lufthansa or some other airline, perhaps call over the agent at the next stand.

Today you ask for anything out of the ordinary and the agents don't know or even if it is possible. Especially at contracted outstations.
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