I just checked out today and here are my thoughts.
The beach was much cleaner than what has been reported. The bull dozer some posters are talking about cleaning garbage from the beach belongs to the construction site next door. The bull dozer doesn’t actually come on hotel beach area.
As a platinum member I received a better situated room in building
#5 on the ground floor with direct access to the pool. Honestly, the regular rooms are larger than some suites I’ve stayed in and decorated much nicer too. The bathroom was WOW. You won’t be disappointed.
Breakfast was fantastic. There was fresh juices and smoothies, fresh coconuts, made to order eggs, noodle station, salads, sushi station, french toast, fruit etc... The spread was massive. I was really surprised by the quality of the baked goods such as breads and pastries. All are baked from scratch onsite and tasted better than what I’ve tried in France!
The staff are extremely friendly and yes not all can speak fluent English but you can tell they really want to please you and genuinely care. That really stood out.
I ordered room service x2 and both times my food was delivered within 30 min. The presentation was really nice and the food was fresh, hot and tasty. They even accommodated my request to substitute fried spring rolls for fresh spring rolls.
Upon departure the front desk clerk escorted me to my taxi (there were several outside the front entrance) and wished me a pleasant farewell. Taxi by the meter was 280K.