Originally Posted by Kiwi Flyer
I think the cost to QF of sending a letter is lower than dealing with customers ringing in saying why havent you responded? Or worse just customer abandoning them and telling all and sundry "I had a problem but QF didnt want to know about it".
Of course I reckon they should have worded better!
I see the point of course but it just seemed strange/funny to me. Well will be interesting to see what the follow up is
