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Thread: Middle name hassle on CX day of departure
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Old Dec 4, 2017 | 9:51 am
  #88  
daniellam
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Originally Posted by rqd
Booked two CX awards using AA miles via the EXP desk on Friday. One was confirmed the other was not (miles not deducted fee not charged to cc).

Called EXP desk today to straighten it out and was told the first EXP agent didn't get the middle name for the second pax so CX rejected the ticket.

Provided the middle name and now waiting for the confirmation.
Can you report back once you received the confirmation wherever the name has changed?

As far as I know, when the Secureflight/ APIS field is blank, some carriers inhibit ticketing.
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