I’ve been travelling on various airlines for two months now with WiFi.
YMMV but here’s what I’ve found.
- Emirates when working it’s not bad BUT they have a lot of downtime taking up cabin crew time trying to sort.
- American - very good
- Virgin Australia- good
The technology is there but there are still issues and they can possibly become service complaints so I guess I can kinda see BA being cautious
That said the $19 for entire flight connection AA charges is good value and of course extra revenue