Originally Posted by CZAMFlyer

There's a few things at play here. First, we should be fair to the FA; I'm guessing as a Rouge employee, she's quite young and perhaps hasn't been offered the ancillary training beyond how to serve 200 passengers and then get them out of a burning aircraft. Yes, the general population contains a large & increasing number of people with physical, cognitive or sensory impairments, but universal access and sensitivity training has yet to catch up. To criticize the FA for a depleted arsenal of skills - and summing up her actions to a "Duh" - is not being entirely fair either. Let's remember that she found you - and went out of her way to offer individualized attention - and you were but one of hundreds of customers she saw that day. Being in J and a 75K member has zero relevance; the same treatment is and should be offered to a non-status flier in the last row.

Come to think of it, maybe there is relevance. Attaining 75K implies a lot of flying on AC, and if there's a single notable misstep in all your travel with them, I'd think that would be more indicative of the successes the company and its staff have displayed to date.