Difficulty changing WDW Swan award reservation
Marriott Gold member here working with a SPG award reservation for the first time.
I currently have an award reservation booked at the WDW Swan for 12/27-1/1. I'd like to change the check-in date to 12/29, reducing the stay from 5 nights to 3 nights. The phone agent informed me that she cannot do this due to no availability 12/29-1/1.
This seems illogical to me unless SPG has to cancel and reissue the reservation. She said she'd have someone from the "booking availability" department email me within 48-72 hours. Is this as simple as HUACA, or should I await a response from that department? Any other suggestions on how to approach this, as I've never had this issue with Marriott.