FlyerTalk Forums - View Single Post - Middle name hassle on CX day of departure
Old Dec 3, 2017 | 6:27 am
  #78  
seawolf
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Originally Posted by daniellam
Please post back once you receive your e-ticket. Let everyone here know whether your full name (first middle last) is included.

As far as I know, I've been asked my middle name by AA before and all they did was have it included in the "Secure Flight" field of the PNR (used for TSA purposes and also to partially complete APHIS/Passport info). The "name" field of the PNR stayed the same as LAST/FIRST.

How do I know? I have the travel agent version of Sabre and can pull up AA award booking PNRs and saw the full history!
Originally Posted by Kacee
Have all the instances of denied boarding by CX involved flights to the US? If so, could be a feature of the "enhanced" US security measures.



I booked an Avios ticket on November 19 without a middle name. So while AA may be cracking down, it seems that BA is not. Flight is BKK-SIN middle of January.
Originally Posted by UAL123
I'm in a similar situation. I have an AS award ticket using CX in February JFK-HKG-SIN-HKG-JFK. Using a previous example above, my passport shows as follows:

Surname: Smith
Given names: John Peter

The AS ticket shows as John Smith and that is what shows on the CX website when looking up the booking as well. I sent a twitter message to CX asking about the middle name and they stated that the ticket needs to match my passport exactly. Apparently they did put a note on my booking to mention my middle name. That is all they could do since it was ticketed with AS and they did say that they couldn't guarantee there won't be issues at check-in.

I then called AS. They said they don't put middle names on the ticket and they couldn't do anything for me there. I even asked if they could add my middle name to the first name field, but in order to do that I would have to cancel and rebook which would potentially risk me loosing the award space. They did say that they added my middle name (Peter) to the secure flight information. They said that that is what the airline looks at anyway and I would have no troubles. We'll see and I will keep monitoring this thread before my flight.
Please keep the following in mind.
  • CX’s requirement is simply name should match passport.
  • Passports have only two name fields; LAST and GIVEN. Middle is usually included in GIVEN after first name.
  • CX systems (Amadeus) only have two name fields; LAST and GIVEN. BA is the same as they use Amadeus.
  • AA systems (SABRE) have three name fields; LAST, FIRST, and MIDDLE. When passenger provide MIDDLE name on AA.com or via AAdvantage profile, the MIDDLE name gets dropped when the CX/BA PNR is created and thus causing a mismatch with passport
  • Based on datapoInts reported, it appears a mismatch will cause OLCI to fail but passenger should have no problem at airport.
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