Question on this forum? We will be travelling to Malaysia in February from Canada. I downloaded the GRAB app and every time I receive the verification code to enter it does nothing? I emailed GRAB customer service and this is what they said below.

We regret to inform you that users outside of the operating countries Singapore, Malaysia, Philippines, Thailand, Vietnam, Indonesia and Myanmar will not be able to access Grab due to a security feature. Should that not be the case, kindly screenshot the issue for us to assist you better.

Is this correct? So in essence if I don't live in those countries I cannot use it?