Originally Posted by
FoxtrotSierra
Not true. Most SSSS are random in nature. DHS TRIP will help only if SSSS happens most of the time.
Originally Posted by
porciuscato
2) When you have SSSS on one leg of an itinerary, you really have it for all legs. It must get checked off every single time you go through security (e.g. when re-entering from immigration)
Not true. Using my last SSSS experience, I was SSSSed for the first 2 segments, but not the last (the last was regular security).
Originally Posted by
porciuscato
3) Never accept a substandard hotel from United. We once got sent to a hotel north of SFO with smokey rooms and drug dealers fighting in the parking lot. Go someplace decent and send them the bill. Or collect it from your travel insurance.
While it is true that some UA's choices of hotels are not great, UA only pays for the hotel. UA does not actually operate the hotel. Blaming UA for everything isn't the solution.
But I do agree that dealing with insurance may have a better outcome.
Originally Posted by
cfischer
Since per *A rules United must provide care to SAG customers on intercontinental itineraries regardless whether the situation was controllable or uncontrollable ... UA should send you a check for the hotel.
Rule or no rule - UA provided the hotel and OP chose something else.