Originally Posted by
prometa
A frustrating situation to be sure. Best bet is to wait for the call back from the manager. Front line rep was probably new and naive, and a manager with power to edit the invoice will fix it. If that doesn't work, you could either try to find the appropriate state regulator to intercede on your behalf, or file a chargeback with the CC company (which will compel Hertz to respond). State regulator will take forever, most likely. Chargeback may get a ban from Hertz.
All good suggestions. Another option is a complaint to the BBB. Be sure you cite the specific Oregon law in your complaint.
Also, Hertz Gold entitles your spouse to drive for free. If you're a Gold member (and anyone who rents with Hertz more than once in their life should be!), that's another potential argument for getting the fee removed.