I was all excited when I got a letter with the big QF logo on it in the letterbox, I ripped it open in anticipation of whichever form letter they'd randomly decided to send me (in response to a letter I wrote a month or so ago in response to
this thread. Well of every possible response I was expecting to read, what I actually got was totally UNexpected:
Dear Mr MEL,
Thank you for taking the time to write to us about your recent experience with Qantas.
Unfortunately, we are currently taking a little longer than we would like to reply to our customers' feedback. As a result, we are updating our processes to address this situation.
In the meantime, I can assure you a Customer Care Executive will be in contact with you soon.
Yours sincerly
Gee folks, you think maybe QF is getting a lot of "feedback" from customers' recent experiences with JQ? You think maybe their updated "processes" are re-written form letters telling us how much they don't care?
I dunno Geoff my boy, but if you're trying to cut costs, sending me a letter saying you will send me another letter at some stage seems to be just a bit of a waste of time (and money). I don't for a second expect that anyone is taking my comments seriously enough to give more than a token, form letter response, so why not just select "Jetstar response form letter #4" at random and post it off rather than "delayed response form letter"?
Ok, sorry I'm sounding cynical, but I mean... I don't know... it just strikes me as being a bit silly. I suppose the "effort" to respond at all is reasonable but I think I'd rather wait another month and just get the response.
Well just my 2 cents.