Originally Posted by
tpwoofs
We ask the agent and she says to take the escalator upstairs to get screened and so we did. We showed our boarding pass to two TSA agents and they said to just go through the normal security check and that we would be fine. We were a little skeptical, but we went right on through security.
I think this is the crux of the issue right here. The United agent at check-in directed you to the screening location but the TSA agents did not appear to follow protocol here. Everything else after this from United is simply a response to an issue that they should never have had to deal with in the first place. It doesn't really matter what the agent in the club told you or whether or not you were escorted back to the security checkpoint, which seems to be where TSA wants to blame United. If two agents saw the SSSS on your passes and did nothing about it, all blame and compensation falls on them. Hopefully the tapes can prove this for you.