Originally Posted by
lsquare
Is it just me or that their website is utter crap? I recently booked a YVR-HKG with HX and I can't figure out if I can start selecting my seats now or I'll have to wait until 24 hours before departure to do so. Is my first checked luggage free?
Thanks.
Yes online seat selection should be available from time of booking if you can find the portal to the seat map. If that doesn't work just give them a call and they will happily select a seat for you.
And yes first luggage is free.
Although I have not flown with them personally (first flight TPE-HKG-AKL with them coming up in Jan 18), I have heard that once on board it is a decent experience, but all the other services are shambles. Oh also in the event of flight irregularities, cross your all your digits and hope for the best.