FlyerTalk Forums - View Single Post - American Express retention offers (2017-2019).
Old Nov 30, 2017, 3:06 pm
  #965  
madbrain
 
Join Date: Jul 2016
Posts: 292
Originally Posted by soojin
You called in too late; you need to call before or as soon as the AF posts.
I don't think that's true. My fee posted just before my last vacation. It was actually paid through autopay during my vacation.

When I used the web site chat function on monday to cancel, I was told my card was eligible for retention offers. I did not call to find out what they were - the retention department was closed at that time - and just closed my account.
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