FlyerTalk Forums - View Single Post - Avios took 502K away incorrectly
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Old Nov 30, 2017 | 1:53 pm
  #15  
Wygun
All eyes on you!
10 Years on Site
 
Join Date: May 2015
Programs: IB+ Plata / LATAM Pass Black
Posts: 95
Just for everybody to know exactly how avios expiration works on Iberia, here you are the details as per IB+ terms and conditions:

A monthly check will be performed of the expiry of the total Avios balance in the account of members who have not made any movement to earn or use Avios in 36 months. Forthese purposes, Avios transfers carried out between the programmes BA Executive Club, the Avios Programme (in the UK), the Iberia Plus Programme and any other programme which may use Avios as currency are not considered movements as they do not involve collection or redemption. Transfers between Iberia Plus members are also not considered movements. Clients, regardless of their own responsibility to follow and control their Avios account, will have information on the date their balance is due to expire will appear on their balance and movements statement when, according to the check date of the last transaction in the Iberia Plus system, there are 6 months or less prior to expiry.
So, unfortunately there is no commitment from Iberia to pro-actively inform about immediate expiration of Avios, something which I quite don't understand.

Regards,

::WyGuN::

Last edited by Wygun; Nov 30, 2017 at 1:54 pm Reason: Correction
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