Originally Posted by
joe_miami
That doesn't sound right. It sounds like he (erroneously) expected to use a lounge certificate on arrival.
Originally Posted by
hailstorm
If that's the case, then that's on him. I don't like the rule, but the T&C are clear.
Yep that's correct, I thought it would mean something different than it did and it's indeed my fault for not reading up on it ahead of time. Oh well.